Terms & Conditions

  Terms & Conditions (TOS), Acceptable Usage Policy (AUP)

You agree to indemnify and hold The Cloud Simplified (TCS Solutions, Part of the Xperience Group) and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against The Cloud Simplified (TCS Solutions, Part of the Xperience Group) arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.To the extent permitted by law, The Cloud Simplified will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

The Cloud Simplified makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.The Cloud Simplified Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to The Cloud Simplified or otherwise used by The Cloud Simplified as permitted by law.

In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

The contents of The Cloud Simplified website do not constitute advice and should not be relied upon in making or refraining from making, any decision. The Cloud Simplified reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that The Cloud Simplified shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

The use of cookies on our website
Cookies are information packets sent by web servers to web browsers, and stored by the web browsers. There are two main kinds of cookies, session cookies are deleted from your computer when you close your browser, and persistent cookies which remain stored on your computer until they expire, or are manually removed by the computer user. The Cloud Simplified website uses cookies to help us collect information about how visitors use our website, this helps us improve our content and ensuring that the correct information is displayed.

Who’s On, These expire when the browser is closed – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

WOW Analytics, These expire after 20 minutes-  These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

(ASP.NET_SessionId), These expire when browser is closed – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Google, The Cloud Simplified uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.

By using our website, you agree that we can place these types of cookies on your device. Most browsers enable you refuse to accept cookies. In Internet Explorer, refuse all cookies by clicking Tools,  Internet Options, Privacy, and selecting “Block all cookies”. In Firefox, adjust your cookie settings by clicking Tools, Options, Privacy.

We may use some basic information as an IP address to monitor activity on our website and ordering systems, for example we may elect to check such an IP address against a global spam/fraud database prior to accepting an order, or to confirm the address has not been previously used for illegal activities. During these checks, personal information such as address and telephone numbers are not passed. We do not distribute your email address to any third parties.

We are required by the Internet Corporation for Assigned Names and Numbers (“ICANN”), the organization that assumes responsibility for domain name allocation to collect information about you during the domain name registration process. This information includes your full name, mailing address, phone number, email address, and, where provided, your facsimile number. ICANN then requires all registrars to make your full name, mailing address, phone number, email address, and, where provided, your facsimile number, as well as the creation and expiration dates of your domain name registration and the name server information associated with your domain name, to the public via an interactive Web page and a “port 43” WHOIS service. For the purposes of this Privacy Notice we will refer to this information as your “WHOIS Information.” Please note that we may not be able to control how members of the public may use the WHOIS Information.

The Cloud Simplified engages with other third party companies to perform certain functions on our behalf, this may include payment processing, providing marketing assistance, sending postal mail to you or analysing data that we collect to ensure a reliable and responsive customer service and enhance our products and services. These companies do not retain, share, store or use personally identifiable information that you provide to The Cloud Simplified for any secondary purposes.

Information collected via our website is secured by Secure Socket Layer (SSL) Software which encrypts the information sent to and from our systems. This information is stored in an encrypted database and can only be accessed by individuals with a reason to do so, and where their security level permits. All database information requests are monitored and logged. You can request any information we hold on record for you, requests can be made to our customer service department through email, telephone or our online helpdesk at any time.

We offer a 14 day money back guarantee for all products and services where no abuse cases have been raised and no third party costs have been incurred, such as during the registration of a domain name, purchase of third party software or development time, engineering sessions or the purchase of SSL certificates. Requests must be made to the customer services team through the online customer portal within 24 hours of the 14 day period ending. No refunds can be issued after this period of time, however individual cases can be reviewed by The Cloud Simplified management team.

By paying for your service, you agree to abide by the terms and conditions outlined below. If you do not agree to this, do not make your payment. The Cloud Simplified shall have rights to terminate any service set forth in this agreement without justification. The Cloud Simplified specifically prohibits the use of our service for illegal activities. Account holder’s agree that the company may disclose any and all account holders personal information to any law enforcement agent who makes a formal written request without further consent or notification to the subscriber.

The Cloud Simplified may temporarily suspend services or terminate a subscribers product upon the failure of the customer to pay when due. Such termination or denial will not relieve the customer of responsibilities of payment and any accrued costs. Payments which are not made to The Cloud Simplified for the service subscription may be turned over to an outside collection agency for collection. The account holder is subject to collection and administration fees involved in the collection of the funds.

The Cloud Simplified has a zero tolerance to SPAM. None of the products or services offered by the Cloud Simplified are to be used for the distribution of unsolicited email, the submission of such material will result in account suspension, termination and/or associated fees up to a maximum of £250. Upon receipt of such complaints, a support ticket will be raised for the account holder to resolve, if a response is not received within 24 hours action may be taken to prevent the distribution of spam email which may include suspension or termination of the associated product.

The Cloud Simplified does not permit the use of it’s products and services for the publication, submission or hosting of: Pornography, violations of any copyright or any rights of a third party, abusing, threatening, harassing or defamatory statements, promotion of illegal activities, such as the warez, hacking or cracking, hosting or linking to copyright material, information or instructions on hate speech, propaganda or malicious code.

Customer’s are solely responsible for the backup of files and data on their hosting account. The Cloud Simplified may take or offer complimentary or paid backup solutions, however it is ultimately the customer’s responsibility to take secondary offsite backups in the event of human error and/or hardware or software failures which may render the backups unusable

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